Symptoms or Error
To install Citrix Receiver for Mac OS X 1. In a web browser, navigate to www.Citrix.com, hover over Downloads and then click Download Receiver. Click Download Receiver for Mac. Page 2 From a Firefox browser. Page 3 From a Safari browser: From a Chrome browser: Page 4 3. On a Mac computer, the.dmg file appears in the Mac Downloads folder. I tried to log in as I already had the Citrix software downloaded but it seemed not to be working and connecting me to my desktop, it just kept showing the loading circle. I deleted it and tried to re-download it and it showed me the 'this site can't be reached'. My IT can not help as it is a Citrix issue.
![Citrix Citrix](/uploads/1/2/6/4/126448096/320580774.png)
Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications:
'SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error #: 183'
'SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error #: 183'
Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
Update to the Latest Receiver Version
- Upgrade to the latest version of Receiver to verify if this resolves the issue.
- If you are using SHA2 certificates then the older version of Receiver does not support these certificate. Refer to CTX200114 - Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates.
![Troubleshooting citrix receiver on mac Troubleshooting citrix receiver on mac](/uploads/1/2/6/4/126448096/657128972.jpg)
If this does not resolve the issue then proceed to the next section.
For information on Receiver feature updates refer to - Citrix Receiver Feature Matrix.
Missing Root/Intermediate Certificate
This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.
Complete the following steps to resolve this issue:
- Open the Keychain Access in the Applications > Utilities folder:
- Highlight the X509 Anchors Keychain in the menu (you might have to authenticate to do this).
- Browse through the Certificate Authorities to find the company that has issued the certificate that is being used by the Secure Gateway/NetScaler Gateway – for this example, Thawte Premium Server CA:
- Highlight the certificate and select File > Export from the menu bar:
- The default File Format should be Certificate (.cer).
Note: You might need to rename the certificate to a .CRT extension for the client to properly identify the certificate. - Save the certificate to the ApplicationsCitrix ICA Clientkeystorecacerts folder (create this folder if it does not exist):
Client Citrix For Mac Catalina
Additional Resources
Latest Citrix Client For Mac
CTX101990 - Error: 'The server certificate received is not trusted (SSL Error 61)' for Receiver Users
CTX203362 - Error: 'The server certificate received is not trusted (SSL Error 61)' on Receiver for Linux
CTX200836 - Error: 'SSL Error 61: You have not chosen to trust 'Certificate Authority'...' When Launching Apps with Citrix Online Plug-in
CTX203362 - Error: 'The server certificate received is not trusted (SSL Error 61)' on Receiver for Linux
CTX200836 - Error: 'SSL Error 61: You have not chosen to trust 'Certificate Authority'...' When Launching Apps with Citrix Online Plug-in